Where is your store located?
We are based in Atlanta, Georgia. At this time, we operate exclusively online and do not have a physical retail location.

Shipping & Delivery

1. How long does shipping take?
Shipping times vary based on your location but typically take:

• Standard shipping: 3–7 business days
• Express shipping: 1–3 business days

2. Do you offer international shipping?
No, we we currently ship in the US ONLY.

3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email.

4. Is free shipping available?
No, but free shipping may be available during promotions.

Signup with your email to receive promotional offers, discounts and new arrivals notification.

Return & Cancellation

What is your return policy?
You can return items within 7 days of delivery if they are unworn, unwashed, and in original condition with all tags attached.

1. How do I start a return or exchange?
Contact our support team to initiate the process.

2. Are return shipping fees covered?
Return shipping costs depend on the reason for return.

If you receive the wrong item, size or color, please email photos of the items to customer support: truecollectionzz@gmail.com

3. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within a limited time after purchase. Please contact customer support with in 24hrs of purchase.

See our Return and Cancellation Policy at the bottom of this page.

Do you offer pre-orders?
At this time, we do not offer pre-orders. All items available for purchase are in stock and ready to ship.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, Shop pay, Apple Pay, Google Pay and other secure payment options depending on your location.

We do not accept Cash payment.